Director of Ecommerce (1P)
Pattern
Full-time
On-site
Lehi, Utah, United States
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com.
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
The Director of Ecommerce is responsible for leading all aspects of Pattern’s go-to-market strategies, with a primary focus on Amazon 1st Party (Vendor Central) marketplace management. Core responsibilities include overseeing partner relationships, managing joint business plans with Amazon, negotiating vendor agreements, resolving escalations, and setting the strategic direction for our 1P ecommerce initiatives. In addition, the role will guide the integration of SaaS solutions and Outcomes as a Service into marketplace strategies, working closely with Product and Technology teams to deliver scalable results. These duties extend across Amazon and select strategic marketplaces, including Walmart.com, Target.com, and others. This is a full time role that works a hybrid schedule (three days in office each week) base in our beautiful Lehi, Utah office.
What is a day in the life of a Director of Ecommerce?
- Lead and mentor a team of 15–20 Senior Ecommerce Managers and 2-3 Associate Directors, providing guidance and support to ensure the successful management of brand partner portfolios.
- Oversee the performance and growth of all Pattern brand partner seller accounts managed by your team, comprising roughly 40-50 brands and ~$500 million in revenue
- Establish and maintain strong relationships with Amazon and brand partners, supporting vendor negotiations, joint business planning, and complex escalations
- Assume responsibility for P&L performance of all managed brands
- Partner cross-functionally with Product and Tech teams to optimize data flows, product features, and platform integrations
- Lead quarterly and annual business review sessions with brand partners, communicating effectively with your team and external brand leadership
- Oversee the development and execution of comprehensive ecommerce strategies for each brand partner, focusing on driving revenue growth and market expansion across online marketplaces
- Serve as a thought leader with deep knowledge of Vendor Central capabilities, ecommerce business levers, and SaaS-driven solutions
- Monitor key performance metrics and market trends to identify opportunities for process improvement and strategic optimization of ecommerce initiatives for brand partner.
What will I need to thrive in this role?
- Bachelor's degree in business, marketing, ecommerce, or a related field
- 10+ years of experience in ecommerce management and .com commercial efforts, with a proven track record of driving revenue growth and market expansion for retail brands
- In-depth knowledge of online marketplaces, most importantly Amazon (1P Vendor Central), as well as ecommerce best practices and trends
- Retail background with an ecommerce brand is preferred but not required, in order to more effectively think from the standpoint of Pattern’s brand partners
- Past strong leadership and team management skills, with experience managing cross-functional teams and developing high-performing talent
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with internal teams and external brand partners
- Analytical mindset with proficiency in data analysis and interpretation to drive strategic decision-making and optimization of ecommerce initiatives
- Ability to thrive in a fast-paced, dynamic environment, with a strong sense of accountability and a proactive approach to problem-solving
- Management consulting experience a plus
What does high performance look like?
- You are agile and experimental, bringing new ideas and moving fast to achieve goals.
- You are self-driven, organized, and proactive, with high ethical standards.
- You love web analytics, attribution models, and are up to speed on all the latest trends.
- You follow through with all assignments in a timely manner.
- You give 100% to all tasks and projects you are given.
- You take full ownership of your projects and follow through to completion.
What is my potential for career growth?
- You will learn valuable skills in the Amazon platform, leadership, and marketplace strategy, as well as build relationships with department leaders at Pattern and brand executives. These skills and relationships can lead to career advancement within the company. We are passionate about developing our amazing talent and providing excellent opportunities for career growth within Pattern.
What does success look like in the first 30, 60, 90 days?
- 30 Days - You have your team schedule and structure established with regular 1:1s, you build strong relationships with team members, brand managers, and 1P brand partners.
- 60 Days - You hold regular strategy sessions to share valuable suggestions with 1P brand partners.
- 90 Days - You build and execute successful strategies and understand the nuances of your 1P brands’ ecommerce needs.
What is the team like?
- The 1P Ecommerce team will report to you and you will report to the VP of Ecommerce (1P). This team is data-driven and results-oriented. You will collaborate regularly with members of your team and work across departments to implement actionable solutions.
We want individuals who are:
- Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
- Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
- Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
- Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
What is the hiring process?
- Initial phone interview with Pattern’s talent acquisition team
- Video interview with a hiring manager
- Onsite interview with a panel of department leaders
- Professional reference checks
- Executive reviewOffer
How can I stand out as an applicant?
- Be prepared to talk about professional accomplishments with specific data to quantify examples
- Be ready to talk about how you can add value and be the best addition to the team
- Focus on mentioning how you would make a difference at Pattern
- Be prepared to talk about any side projects related to data and analytics
Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.