eCommerce Manager

Join Our Team at Fishman Flooring Solutions!

Are you ready to make a significant impact with a growing, yet stable, 100% employee-owned company? Fishman Flooring Solutions, an industry leader and a Top Workplace for the past six years, is searching for a proactive and detail-oriented eCommerce Manager to lead the operations, strategy, and continuous improvement of our digital commerce platform. This role is central to enhancing customer experience, driving online revenue, and aligning our eCommerce initiatives with broader business goals.

The location of this position is in Baltimore. The chosen candidate could fulfill the work in a hybrid capacity. Candidates located outside of the local area will not be considered and must be within commuting distance.

Why Fishman Flooring Solutions?

• Employee-Owned: Be part of a company where you have a stake in success.
• Competitive Benefits Package: Including health, dental, and vision insurance; paid time off; paid holidays; profit-sharing bonus plan; retirement/401k; and Employee Stock Ownership Plan.
• Stability and Growth: Join a company with a rich history and a bright future.
• Professional Development: We support continuous learning and offer opportunities for certifications, workshops, and conferences.
• Impactful Work: Your contributions will directly shape our digital customer experience and revenue growth.
• Innovation-Driven: We encourage creative problem-solving and continuous improvement.

eCommerce Manager

Job Overview
We are seeking a proactive, detail-oriented eCommerce Manager to lead the operations, strategy, and continuous improvement of our digital commerce platform. This role will manage product data, engage with users, oversee site performance, and collaborate across departments to deliver an exceptional online experience for our customers. The ideal candidate will have strong skills in marketing, sales, database and website administration, and will be fully engaged in all website processes. Project management experience is essential for success in this role.

This role will report to the Director, Information Technology.

About Our Team
Our team is committed to maintaining a productive, collaborative work environment that values work-life balance and employee well-being. We emphasize clear communication, continuous learning, and strong team support to ensure both individual and organizational success.

Objectives of this Role

• Oversee day-to-day operations of the eCommerce platform, ensuring optimal performance and user experience
• Collaborate with internal teams and third-party vendors to maintain site health and functionality
• Define and execute the eCommerce roadmap aligned with company goals
• Analyze KPIs and site analytics to inform decisions and report performance to stakeholders
• Promote a culture of continuous improvement and innovation

Key Responsibilities

• Monitor and maintain site speed, responsiveness, and uptime
• Manage product data accuracy, including descriptions, images, and availability
• Support customer onboarding and engagement through personalized digital experiences
• Respond to customer inquiries and service requests related to the eCommerce platform
• Partner with Sales and Marketing to develop campaigns that drive traffic and conversions
• Troubleshoot and resolve service-related issues in coordination with IT and vendors
• Identify and implement enhancements to improve conversion rates and customer satisfaction
• Lead and manage eCommerce projects from planning through execution

Required Skills and Qualifications

• Bachelor’s degree (or equivalent experience) in Business, Marketing, Information Systems, or related field
• Experience managing eCommerce platforms (e.g., Magento, Shopify, WooCommerce)
• Strong understanding of digital marketing, SEO, UX/UI principles, and web analytics tools (e.g., Google Analytics)
• Excellent communication, project management, and problem-solving skills
• Experience with product data management and content optimization
• Ability to adapt to rapidly changing environments and technologies
• Innovative mindset with a focus on continuous improvement

Preferred Qualifications

• Familiarity with B2B eCommerce environments and ERP integrations (Epicor Eclipse)
• Experience working with large product catalogs (50k+) and complex pricing structures
• Knowledge of customer segmentation and personalization strategies
• Flooring industry experience a plus.

Apply Now!
Don't miss this outstanding opportunity to grow with Fishman Flooring Solutions. Apply today and become part of a team that values your contributions and supports your professional growth.