SAVING OUR WORLD ONE PACKAGE AT A TIME
EPE is a Total Packaging Solutions Company and the industry leader in providing environmentally advanced packaging designs and JIT manufacturing support to companies worldwide. With more than 70 manufacturing and design centers located around the world, and over 2400 employees worldwide, EPE can provide real-time packaging solutions and value-added services for every product’s requirements. We are committed to providing innovative and sustainable packaging solutions to our customers at the lowest possible cost and least environmental impact.
What we are looking for:
We are looking for a motivated, detail-oriented and tech-savvy Ecommerce Marketplace & Product Operations Coordinator to help manage our growing ecommerce business across Amazon, Etsy, Walmart, and our company website.
This role blends operations, marketing, and product development — from managing listings and inventory to photographing new products, creating items in NetSuite, and analyzing performance data. The ideal candidate is tech-savvy, creative, organized, with strong attention to detail and experience in online marketplaces and NetSuite.
What you will do:
- Manage product listings on Amazon Seller Central, Etsy, Walmart Seller Portal, eBay, Staples, and company website.
- Create and update A+ Content (Enhanced Brand Content), product titles, descriptions, and keywords.
- Design and optimize product images, infographics, and marketing materials using Canva.
- Utilize AI tools for product optimization, keyword research, and creative tasks.
- Ensure product information, pricing, and inventory are accurate across all channels.
- Create new items, listings, ensuring accurate setup of SKUs, descriptions, pricing, and categories.
- Maintain product records and assist in product lifecycle management.
- Work with the product development team to manage products in development, tracking progress, samples, and launch readiness.
- Monitor and synchronize inventory levels across all sales channels and NetSuite.
- Process and enter orders in NetSuite, ensuring accuracy and tracking fulfillment.
- Coordinate shipments, returns, and replacements with fulfillment centers or warehouses.
- Handle customer inquiries promptly and maintain a high level of professionalism.
- Create and manage customer quotes using quote form.
- Review and maintain accurate product COGS and profit margins.
- Support management with price list updates and margin analysis.
- Conduct competitive pricing research across Amazon, Etsy, and Walmart.
- Perform market analysis to identify trends, opportunities, and new product ideas.
- Provide regular performance reports and insights to guide pricing and marketing strategy.
- Take photos of new products for listings, website, and marketing use.
- Organize and maintain product image libraries.
- Assist in creating visual assets for A+ content, listings, and promotional materials.
- Provide administrative support to Executives as needed, provide general office support with a variety of clerical activities and related tasks.
- Schedule flights, make hotel reservations, dining arrangements and coordinate out-of-town meetings as needed.
- Performs other duties as assigned
What you need to succeed:
- 2+ years’ experience managing ecommerce marketplaces (Amazon, Etsy, Walmart, Shopify, etc.).
- Hands-on experience with NetSuite ERP — including item creation and order management.
- Knowledge of Amazon Seller Central operations and policies.
- Strong skills in Canva and comfort with AI tools (e.g., ChatGPT, Gemini, etc.).
- Understanding of product costing, margins, and competitive analysis.
- Excellent organization, time management, and communication skills.
- Basic photography and photo editing skills are preferred.
- Proficient with Microsoft Excel or Google Sheets. Familiarity with FBA (Fulfillment by Amazon) or other third-party logistics workflows.
- Experience in product development, packaging, or supplier communication.
- Creative eye for photography and visual merchandising.