eCommerce Marketplace Program Manager, WW CSO
Apple
Full-time
On-site
Austin, Texas, United States
In this role, you will:
- Lead the global CX strategy across marketplaces, ensuring a seamless and optimized customer experience that aligns with Apple’s high standards.
- Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that enhance Marketplaces customer engagement and drive sales growth.
- Execute a WW Marketplaces CX roadmap, including A/B testing, technical improvements, and marketplace program launches to continuously improve the digital shopping journey and results.
- Use data-driven insights from web analytics, industry trends and customer behavior to inform decision-making and optimize the online customer experience.
- Drive innovation by developing cases and proof of concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.
- Typically 8+ years experience in eCommerce, CX, Marketplace sales
- Hands-on experience with one or more Marketplaces, such as Amazon, JD.com, Flipkart, Coupang, etc.
- A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management
- Analytical and meticulous, with a strong ability to translate data into actionable strategies
- A team player who excels in cross-functional collaboration and stakeholder management
- Proficient in Excel and Keynote
- Passionate about innovation, customer experience, and digital transformation
- Exceptional verbal and written communication skills
- Master's degree or MBA in a business field preferred