Senior Manager, Operations - Ecommerce

Company Description

Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson.

“The Mountain Sport Company”, Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon’s commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports.

Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon’s heritage, culture, and commitment are tied together by one simple concept: the world’s leading mountain people creating the world’s leading mountain products. Diversity is one of Salomon’s five values, therefore we are committed to creating an inclusive environment for all.

Salomon is headquartered in Annecy, France, with a U.S. headquarters in Ogden, UT.

Job Description

We are seeking a results oriented Senior Manager, Operations - eCommerce to drive best-in-class eCommerce experiences from first click to final delivery. In this role, you’ll champion the customer at every touchpoint, optimize site performance, and shape post-purchase moments that build loyalty. Partnering across global digital, IT, fulfillment, marketing, merchandising, and supply chain teams, you’ll lead data-driven initiatives, streamline operations, and bring innovative solutions to life that keep Salomon ahead of the competition.

WHAT MAKES THIS A GREAT PLACE TO WORK & PLAY:

• Hybrid work schedule
• A generous PTO policy, plus 15 paid annual holidays and 3 floating holidays
• Half-day Fridays for 5 months of the year
• An exceptional employee discount on all our products and sister brands (Arc’teryx, Armada, Atomic, Wilson)
• “Powder Bell” days— yours to use for fresh snow or a winter run in Central Park
• Healthy Lifestyle Benefit for fitness, wellness, and outdoor fun
• Opportunities to engage in the community and with industry partners

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:

Customer Experience & Technical Oversight

• Advocate for the consumer experience in all operational decisions, balancing speed, cost, and brand presentation.
• Analyze customer feedback and operational KPIs to drive improvements in the purchase-to-delivery journey.
• Partner with the global Salomon UX and digital teams to ensure operational capabilities align with front-end experiences.
• Lead the execution of personalized customer experiences to tailor content and offers based on user behavior.
• Leverage expertise in multi-variant testing and conversion rate optimization to drive engagement and improve site performance
• Collaborate with the global IT team to ensure platform stability, manage bug tracking and escalation, drive continuous on-site improvements and implement new features
• Define eCommerce business needs to inform the Digital Program Roadmap
• Lead change management for operational process updates and system rollouts.

Post-Purchase Experience

• Partner with fulfillment and customer service to rapidly resolve escalations and identify recurring operational issues.
• Partner with fulfillment and customer service teams around initiatives to improve packaging, unboxing experience, and sustainable shipping practices.
• Monitor competitor benchmarks and emerging fulfillment trends to stay ahead in service offerings.
• Establish feedback loops both on and off-site to improve the on-site and post-purchase experience

Cross-Functional Collaboration

• Act as the bridge between eCommerce, supply chain, marketing, merchandising, and customer service teams to support go-to-market plans.
• Ensure operational readiness for major sales events, campaigns, and product drops.
• Lead cross-functional operations meetings to track initiatives and resolve roadblocks.
• Work closely with the Digital Marketing and Merchandising teams to optimize activation strategies and channels
• Mentor and develop junior operations staff and project managers.

Qualifications

QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience

• 7+ years of eCommerce experience.
• Experience collaborating with global UX, IT and digital product teams to align front-end experiences with back-end capabilities
• Change management
• Demonstrate success in conversion rate optimization, A/B or multi-variant testing and performance analytics
• Hands-on experience with eCommerce platforms (Shopify, Magento, etc) and related operational tools (CMS, OMS, WMS, CRM)
• Ability to lead cross-functional projects involving marketing, merchandising, supply chain and customer service teams
• Experience with change management, including process redesign and new system rollouts
• Experience working in an Agile/SAFE model
• Strong people management skills with experience mentoring and developing teams

Skills & Competencies

• The ideal candidate has hands-on experience with tools such as Algolia, Dynamic Yield, Contentful, Piano Analytics, and Power BI
• Passion for driving top-line growth and business results.
• Excellent organizational skills, analytical mindset, and strong attention to detail.
• Brand marketing mindset with a deep understanding of the online consumer journey, focusing on acquisition, conversion, and retention.
• Strong ability to influence others and advocate for brand priorities.
• Skilled in partnering with centralized global teams with diverse priorities and objectives.
• Strong communication and presentation skills, capable of addressing both analysis and strategy at the executive level.
• Willingness to take initiative and solve new business challenges in support of the broader team.
• Effective interpersonal skills and ability to work in a multi-stakeholder, international matrix environment.

Additional Information

Salary Range:

At the time of this posting, the estimated salary pay range is from $160k USD to $180k USD. This range varies depending on the market location. Individual pay within this range will be determined based on factors such as job-specific skills, relevant experience, education, and training.

Please note that the mentioned pay range represents the base pay only and does not include our competitive bonus program and benefits package.

PHYSICAL DEMANDS & WORKING ENVIRONMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to travel, talk and hear.  The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 30 pounds, with or without accommodations.   

Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

The noise level in the work environment is usually moderate, but can involve exposure to varying noise levels, ranging from moderate to loud, as well as flashes of light.