Associate Director of Ecommerce (Mandarin speaking)
Pattern
Full-time
On-site
Lehi, Utah, United States
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
The Associate Director of Ecommerce leads all aspects of Pattern brand partner go-to-market strategies. If you are great at nurturing partner relationships, developing and executing business plans, leading a team of ecommerce professionals, and increasing operational efficiencies, we want you to apply! These efforts extend across a variety of selling platforms including Amazon, Walmart.com, eBay, and others. This is a full time role that works a hybrid schedule (60% in office each week) based in Lehi, Utah.
What is a day in the life of a Senior Ecommerce Manager?
- Leading strategic accounts to grow the business both locally and globally where applicable.
- Lead key projects across the business which step change our operations and processes to drive our efficiencies and best practice.
- Leadership of 4-6 Senior Ecommerce Managers and Digital Advertising Strategists.
- Driving revenue growth on marketplaces through a data driven approach across a portfolio of brands through B2B and D2C marketplaces. Ensuring that a clear activity plan is in place to achieve and surpass the budget targets, including promotional planning, seasonal phasing, NPD launches, advertising campaigns etc.
- Define the strategy and joint business plan with each brand to create mutually beneficial sales plans which grow market share.
- Proactively manage internal and external stakeholders to ensure that an efficient operation is delivered across the end to end value chain. Leading by example by getting into the detail and relentlessly seeking out opportunities to drive sales and remove defects.
- Ensuring that your brands are represented brilliantly across the Marketplaces through best in class product content, including but not exclusive to; images, enhanced content, keywords, local language translation, advertising campaigns etc.
- Conducting analysis of brands performance using multiple data sources and tools on a regular basis to ensure that performance is continuously optimised across all touch points.
- Inventory management is vital, maintaining a healthy pipeline of inventory through accurate forecasting across all key stakeholders. Targeting a 95% in stock rate.
- Works with internal digital marketing team to build and manage advertising budget to strategically grow brands across Europe on all marketplace platforms.
What will I need to thrive in this role?
- Fluency in both English and Mandarin is required, with strong verbal and written communication skills.
- Minimum of 7 years' commercial experience working within an ecommerce business. Marketplace experience preferable but not required.
- People management experience, comfortable leading a team.
- Analytical and able to make sense of data and complexity.
- Can influence externally and internally to achieve common goals.
- Independent, highly motivated, and focused on outcomes.
- Able to deal with ambiguity and to thrive in a fast-paced, start-up-type environment by pivoting priorities.
- A proactive nature, problem and innovative solver.
- Excellent time management and organization skills to prioritize workloads effectively.
What does high performance look like?
- You follow through with all assignments in a timely manner
- You give 100% to all tasks and projects you are given
- You actively comment and participate in group collaborations
- You will take full ownership of your projects and follow through to completion
- You are detail-oriented and organized
What is the team like?
- You will be supervised by the Director of Ecommerce. You will also be mentored by the VP of Ecommerce and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented. You will collaborate regularly with members of your team and your brand partner executives to implement actionable solutions. Ideas and input are encouraged from all members.
What is the hiring process?
- An initial phone interview with Pattern’s talent acquisition team
- Topgrading interview with Director of Ecommerce
- Video interview with senior members of the team
- Video interview with Chief Commercial Officer
- References
- Executive Review
Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the eCommerce accelerator industry! We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:
Unlimited PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Casual Dress Code
Competitive PayHealth, Vision, and Dental Insurance
401(k)
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.