Director of Marketplaces
Pattern
Full-time
On-site
Lehi, Utah, United States
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
The Director of Marketplaces at Pattern is responsible for leading and optimizing our ecommerce marketplace operations outside of Amazon. This role involves developing strategic initiatives, managing cross-functional teams, and driving growth across various platforms. The ideal candidate will have a strong background in ecommerce and a proven ability to execute successful marketplace strategies.
What is a day in the life of a Director of Ecommerce?
- Develop and implement strategic plans to enhance performance and growth across multiple ecommerce marketplaces.
- Lead and manage a team of marketplace specialists, ensuring alignment with business objectives and fostering a culture of excellence.
- Collaborate with cross-functional teams, including marketing, sales, and operations, to drive marketplace success and optimize performance.
- Analyze market trends and competitive landscapes to identify opportunities for expansion and differentiation.
- Oversee the development and execution of promotional and advertising strategies to increase visibility and sales on marketplace platforms.
- Monitor key performance indicators (KPIs) to assess marketplace performance and implement data-driven improvements.
- Build and maintain strong relationships with marketplace partners to ensure seamless operations and strategic alignment.
What will I need to thrive in this role?
- A minimum of 12 years of experience in ecommerce or marketplace management, with at least 5 years in a leadership role.
- 10+ years of experience in ecommerce, marketplace, or digital retail leadership with a proven track record of driving multi-channel growth and profitability.
- Deep understanding of online marketplaces — including Amazon, Walmart, Target, eBay, and emerging platforms.
- Demonstrated success managing large-scale marketplace operations, including advertising, fulfillment (FBA/FBM), and product content optimization.
- Past strong leadership and team management skills, with experience managing cross-functional teams and developing high-performing talent
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with internal teams and external brand partners
- Analytical mindset with proficiency in data analysis and interpretation to drive strategic decision-making and optimization of ecommerce initiatives
- Ability to thrive in a fast-paced, dynamic environment, with a strong sense of accountability and a proactive approach to problem-solving
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
- Experience in a fast-paced, dynamic environment, with a focus on innovation and continuous improvement.
- Bachelor’s degree in Business, Marketing, Ecommerce, or a related field.
What does high performance look like?
- You are agile and experimental, bringing new ideas and moving fast to achieve goals.
- You are self-driven, organized, and proactive, with high ethical standards.
- You love web analytics, attribution models, and are up to speed on all the latest trends.
- You follow through with all assignments in a timely manner.
- You give 100% to all tasks and projects you are given.
- You take full ownership of your projects and follow through to completion.
What is my potential for career growth?
- You will learn valuable skills in the Amazon platform, leadership, and marketplace strategy, as well as build relationships with department leaders at Pattern and brand executives. These skills and relationships can lead to career advancement within the company. We are passionate about developing our amazing talent and providing excellent opportunities for career growth within Pattern.
What does success look like in the first 30, 60, 90 days?
- 30 Days - You have your team schedule and structure established with regular 1:1s, you build strong relationships with team members, brand managers, and 1P brand partners.
- 60 Days - You hold regular strategy sessions to share valuable suggestions with 1P brand partners.
- 90 Days - You build and execute successful strategies and understand the nuances of your 1P brands’ ecommerce needs.
What is the team like?
- The Marketplace team will report to you and you will report to the VP of Marketplace. You will have two Associate Directors with teams reporting to them. This team is data-driven and results-oriented. You will collaborate regularly with members of your team and work across departments to implement actionable solutions.
We want individuals who are:
- Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
- Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
- Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
- Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
What is the hiring process?
- An initial phone interview with Pattern’s talent acquisition team
- Topgrading interview with Director of Ecommerce
- Video interview with senior members of the team
- Video interview with Chief Commercial Officer
- References
- Executive Review
- Offer
How can I stand out as an applicant?
- Be prepared to talk about professional accomplishments with specific data to quantify examples
- Be ready to talk about how you can add value and be the best addition to the team
- Focus on mentioning how you would make a difference at Pattern
- Be prepared to talk about any side projects related to data and analytics
Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.