eCommerce Program Manager, WW CSO
Apple
Full-time
On-site
Austin, Texas, United States
In this role, you will:
- Own the global ecommerce purchase journey strategy across channel websites, ensuring a flawless and optimized customer experience
- Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that improve eCommerce customer engagement and drive sales growth.
- Implement a WW Digital Customer Experience (CX) roadmap, including A/B testing, technical enhancements, and ecommerce program launches to continuously improve the digital shopping journey and results.
- Use data-driven insights from web analytics, industry trends and customer behavior to advise decision-making and optimize the online customer experience.
- Drive innovation by developing cases and Proof of Concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.
- - Typically 12+ years experience in eCommerce, CX, Marketplace sales
- - Hands on experience with one or more Fortune 100 websites
- - A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management
- - Analytical and detailed oriented, with a strong ability to translate data into actionable strategies
- - Ability to operate in a global context and collaborate cross-functionally with stakeholders of different backgrounds and perspectives
- - Proficient in Excel/Numbers and PowerPoint/Keynote
- - Passionate about innovation, customer experience, and digital transformation
- - Outstanding verbal and written communication skills
- - Master's degree or MBA in a business field preferred