Ecommerce Specialist

Position Overview

Shearer Supply is seeking an experienced (2-3 years) eCommerce professional to manage daily website operations, drive online sales growth, and optimize customer experience on our website ShearerSupply.com In a past role you might have held titles like eCommerce Consultant, Category Owner, Online Producer, Digital Merchandising Specialist. At Shearer Supply we are a scrapy team looking for someone who can help us with:

eCommerce Platform Management

• Maintain and optimize product catalogs
• Manage eCommerce platform (Unilog, Shopify, Magento, BigCommerce, WooCommerce, or      enterprise systems) 
• Using advanced Excel skills (vlookups, data analysis)
• Execute product imports, updates, and category management
• Coordinate with development teams on platform customizations
• Perform basic HTML/CSS coding for front-end improvements
• Create and manage site pages, navigation, and content per business calendar

Digital Merchandising & Analytics

• Drive sales growth through conversion rate optimization and enhanced user      experience
• Analyze performance data using Google Analytics, Adobe Analytics, Power BI, or      Tableau
• Comfortable pulling data and digging out meaningful actions to implement to improve      the website.
• Manage homepage banners, promotions, product launches, and category merchandising
• Implement cross-sell/upsell strategies to increase average order value
• Monitor site performance and recommend UX improvements

Customer Support

• Handle customer inquiries via email, chat, and support tickets
• Troubleshoot technical issues and provide escalation when needed
• Support internal teams with platform training and guidance

Additional Skills (Preferred)

• Basic graphic design using Photoshop or Canva
• PIM data syncs – matching items and syncing content with PIMs or other      systems. 
• ERP experience with Microsoft Dynamics 365
• Email marketing platforms (Mailchimp, SendGrid)

Required Qualifications

• Location: Must be local for on-site work in Farmers Branch
• Proven track record of growing online conversion rates and revenue
• Experience with data-driven decision making
• Strong customer service mindset with patience and communication skills
• Ability to manage cross-functional projects and coordinate with multiple teams

Ideal Candidate Profile

Someone who has demonstrated success in:

• Growing conversion rates and revenue per visit
• Managing B2B or B2C eCommerce operations
• Implementing strategic merchandising initiatives
• Leading website redesigns and platform migrations
• Developing custom functionality for enhanced user experience