Ecommerce Technology Manager

Ecommerce Technology Manager

Location: San Diego, CA (Hybrid – 3 days onsite)

Department: Marketing / Technology

Reports to: VP of Ecommerce

Who We Are

At SportRx, we're all about helping people see better on every adventure. We partner with top eyewear brands like Nike, Oakley, and Ray-Ban to deliver unmatched products and service. Our team thrives on creativity, data-driven insights, and an unwavering commitment to customer satisfaction.

About the Role

SportRx is seeking a highly skilled and experienced Ecommerce Technology Manager to oversee the technical infrastructure and performance of our online store. This pivotal role is responsible for ensuring the stability, security, and scalability of our current Magento platform while leading the strategic replatforming initiative to a new, modern commerce solution.

The ideal candidate will have a deep understanding of ecommerce ecosystems, a strong technical background, and a proven ability to manage complex projects and external partners.

Key Responsibilities

Platform Management & Operations

• Manage the hosting, connectivity, and overall uptime of our current Magento site
• Oversee system performance, security patches, and software updates to ensure a stable and high-performing site
• Monitor and manage site compliance, including PCI, GDPR, ADA, and other relevant regulations
• Ensure the deliverability and performance of sportrx.com
• Work with internal and external teams to troubleshoot and resolve technical issues quickly and effectively

Replatforming Initiative

• Lead the discovery, evaluation, and selection of a new ecommerce platform (e.g., Shopify, Salesforce Commerce Cloud, BigCommerce, etc.) that aligns with business goals
• Develop and manage the project plan, budget, and timeline for the replatforming project
• Coordinate with internal stakeholders, developers, and agency partners to ensure a seamless migration with minimal disruption to business operations
• Manage the technical implementation, data migration, and quality assurance processes for the new platform

Technical Infrastructure & Security

• Responsible for site uptime, performance, and scalability
• Work with our host to configure firewalls, security protocols, and other protection measures to safeguard the site and customer data
• Oversee and maintain API connections between the ecommerce platform and other business systems (e.g., NetSuite, Attentive, ThoughtMetric, etc.)
• Conduct regular security audits and penetration testing to identify and mitigate vulnerabilities
• Work with developers and creative teams to ensure SportRx is WCAG 2.1 AA compliant

Agency & Partner Management

• Serve as the primary technical point of contact for external technology agencies and hosting providers
• Define project scopes, manage deliverables, and ensure that partner performance meets service level agreements (SLAs)
• Collaborate with agency partners to implement new features, resolve technical debt, and optimize backend site performance
• Manage data feeds into partner systems (Google, Meta, etc.)

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• Proven experience as an Ecommerce Manager, Technical Project Manager, or similar role
• Strong technical knowledge of ecommerce platforms, particularly Magento, and familiarity with others like Shopify, Salesforce Commerce Cloud, or BigCommerce
• Experience in managing and successfully executing replatforming or migration projects
• Solid understanding of web technologies, including HTML, CSS, JavaScript, APIs, and databases
• Experience with cloud hosting environments (e.g., AWS, GCP, Azure)
• Familiarity with web security best practices, firewalls, and data compliance standards (PCI, GDPR, CCPA, WCAG)
• Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment
• Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders

Why SportRx

• Collaborative, innovative team environment
• Hybrid schedule with flexibility to work from home two days per week
• Opportunity to lead a high-impact replatforming project and shape the future of SportRx's ecommerce experience
• Competitive compensation, benefits, and employee perks